Hansa Broadband Services respects the privacy of customers and website visitors. This Privacy Policy explains how we collect, use and protect information when you visit our website, contact us, submit an enquiry, call us, email us or message us through WhatsApp.
Information We Collect
We may collect your name, mobile number, email address, service address, building/location details, plan enquiry, support request details and any information you voluntarily share through our website contact form, phone, email or WhatsApp.
How We Use Information
We use your information to respond to enquiries, check broadband service availability, provide customer support, process service requests, communicate plan details, manage billing-related communication and improve our service experience.
WhatsApp Communication
When you contact us through WhatsApp or request updates on WhatsApp, we may use your phone number and conversation details only for service communication, enquiry response, support updates and customer assistance related to Hansa Broadband Services.
Data Sharing
We do not sell your personal information. We may share necessary details only with authorised staff, service partners or legal/regulatory authorities when required to provide service, resolve support requests or comply with applicable law.
Cookies and Website Logs
Our website may use basic cookies or server logs for security, spam prevention, analytics and website performance. These may include browser type, IP address, time of visit and pages viewed.
Data Security
We take reasonable measures to protect customer information from unauthorised access, misuse or disclosure. However, no internet transmission or storage system is completely secure.
Your Rights
You may contact us to request correction or deletion of your information, subject to service, legal and accounting requirements.
Contact Us
For privacy-related questions, contact Hansa Broadband Services at hansabroadband@gmail.com or call 7507733833.